Concession Clerk - Visitor Services
Starting pay $7.25/hour

NATURE OF THE WORK

Effective immediately there is an opening for a Concession Clerk in our Visitor Services Department. The Concession Clerk has more direct visitor contact than any other single group of Zoo employees and must constantly exhibit a positive customer service attitude and obvious interest in guest assistance. The Concession Clerk performs tasks related to counter sales, food preparation, presentation, cooking, stocking, beverage drawing, cash handling, catering, and sanitizing. The Concession Clerk will frequently handle large sums of money during the work shift. The Concession Clerk reports to the Food and Beverage Section Leaders and the Food and Beverage Supervisor.

ESSENTIAL FUNCTIONS

• Establish and maintain positive, cooperative, and effective working relations with fellow employees.
• Constantly exhibit a customer service attitude, a smile, and an obvious interest in visitor comfort and service.
• Communicate with the public in a courteous and tactful manner and assist visitors with questions and directions to various areas of the Zoo. Address the visitor - do not wait to be asked.
• Remove trash and debris from public areas; i.e. pick up litter whenever you see it.
• Assist in the set up of individual stands for daily business.
• Determine the volume of food to be prepared to ensure food sales are maintained.
• Work as a cashier as needed.
• Receive cash, checks, and credit cards from the guest in payment for sales.
• Accurately count and record money and credit card sales at the end of the day.
• Work all equipment as needed including the grill and fryers.
• Ensure orders are quickly prepared and served to the guest.
• Ensure daily supply orders are accurately completed for the stand.
• Ensure the stand is properly closed and cleaned at the end of day's business.
• Ensure the stand is kept clean and sanitary during the business day.
• Assist the F&B Section Leader’s with any duties required for the safe operation of your assigned work area.
• Assist the F&B Supervisor with catered events at the Zoo.
• Assist in the training of new employees regarding daily stand duties.
• Read and understand the cash handling policy.
• Any and all other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to use various types of electronic cash registers.
• Ability to perform arithmetic calculations with speed and accuracy.
• Ability to recognize and quickly perform any duties required to maintain a clean and sanitary food establishment.
• Sufficient strength, agility and stamina to perform basic first aid, including cardio-pulmonary resuscitation on children and adults.
• Sufficient physical dexterity and mobility to perform stand sales tasks within the confined areas of the concession stands.
• Able to constantly demonstrate honesty in day-to-day performance.

MINIMUM QUALIFICATIONS

• Ability to work weekends, holidays and occasional after-hour assignments.
• High school graduate or equivalent GED certificate.
• Six (6) months of money handling experience is highly desirable.

To apply for this opening please send resume or application and cover letter to:

San Antonio Zoo
Human Resource Department/Ticket Clerk Opening
3903 N. St. Mary's Street
San Antonio, TX 78212
(210) 734-7291 Fax

 

Download the Zoo's Employment Application (PDF)

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